When this article was originally written this solution worked for me. However, it currently does NOT work with my MacBook running macOS Catalina (10.15.7) and my iPhone running iOS
13.7. For now, I’m using AirDrop to transfer my videos.
When downloading video from my iPhone to my Mac using Image Capture, I sometimes (but not always) get the error
The operation couldn’t be completed.
(com.apple.ImageCaptureCore error -9956.) (-9956).
An error occurred while importing. The item “IMG_1607.MOV” was not imported.
(though the file name isn’t always IMG_1607.MOV)
Giving the Image Capture application Full Disk Access will correct this problem.
Giving any application Full Disk Access is a security concern. Because Image Capture is a built-in program distributed by Apple, I consider it a low-risk to give it Full Disk Access however I would recommend removing Full Disk Access when you’re done transferring the uncooperative file.
- Click the Apple Icon in the upper-left corner of your screen.
- Click the
System Preferences...menu item
- Click the
Security & Privacyicon
- There are 4 tabs (General, FileVault, Firewall, and Privacy). Select
Privacy(it will have a blue background when selected)
- In the left column of items find and click
Full Disk Access
- Click the lock in the lower left hand corner that says Click the lock to make changes.
- A box will popup asking you to enter your password (type it in and click
- In the right half of the box there are a
-button, click the
- Scroll down and click
Image Capturefrom the list (it may be easier if you click the column heading Name, which will put the items in alphabetical order)
- Click the
- You’ll get a warning message, “Image Capture” will not have full disk access until it is quit., click the
- Open the
Image Captureapplication and try your import again
At this point the import worked for me. I hope it works for you, as well.
How to fix Image Capture import errors 9956 and 9934?
I was getting error 2. where it just wouldn’t allow me to import photos to Bridge. Followed the instructions above and it worked perfectly straight after. Thank you!!
This error message has been driving me mad, finally a solution that works!!
Andrew Speddy says
Still the same error even after doing this?
Still the same error even after doing this too…
Thanks to Apple!
Year 2021, Aug 24 and this is NOT working 🙁
Dec 2021 and this did not fix the error
Chris Cavigioli says
Doesn’t Apple actually read such forum posts and then make an effort to fix their products and make them fully professional?
Issuing cryptic and vague error messages should be banned. Why aren’t software developers from the past teaching the new generation how to code properly so people can use the software productively?
october, 10, 2022: Still the same error even doing this!